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Your advocate is here

Navigating the health care system can be complicated. But you don’t have to go it alone.

man looking at device
Transcript

Health insurance. Employee Assistance Programs. Fitness rewards. 401k.

It's great when your employer offers programs and benefits to help meet your personal, physical and financial needs.

But sometimes it's difficult using and understanding all the resources your employer offers.

Don't worry. We can help.

Your health plan includes access to Blue Cross Coordinated Care Advocate Plus. It's a one-stop, go-to resource for all your employer-sponsored benefit needs — at no extra cost to you.

This program connects you with an advocate who is ready to provide the help you need, when you need it.

It's like having your own personal assistant who can:

  • Answer questions about health plan benefits
  • Provide details about your employer-sponsored programs and benefits
  • Schedule your doctors' appointments for you
  • Call providers to resolve claims and billing issues so you don't have to
  • Connect you to nurse-guided support for chronic and complex conditions, as well as nonurgent health concerns
  • Save you time and money by finding high-quality, low-cost doctors and specialists

Let us do the legwork and get the answers you need for all your employer-sponsored programs and benefits.

Here's what members are saying about the program:

"Advocates are always helpful and go the extra mile to help find solutions to issues."

"I never expected this kind of service. You have been great! Sometimes in a person's life this kind of service is appreciated more than you know!"

"My advocate, Joseph, listened to my concern, addressed my problem and made me feel like I had been heard."

"I can't thank you enough for your support during my darkest days…"

Advocates are standing by, ready to help you too.

To get started, simply call the number on the back of your member ID card.

Or you can conveniently stay connected with the BCBSM Coordinated Care app.

Advocates are available 8 a.m. to 8 p.m. Eastern time, Monday through Friday.

Transcript


Transcript

Health insurance. Employee Assistance Programs. Fitness rewards. 401k.

It's great when your employer offers programs and benefits to help meet your personal, physical and financial needs.

But sometimes it's difficult using and understanding all the resources your employer offers.

Don't worry. We can help.

Your health plan includes access to Blue Cross Coordinated Care Advocate Plus. It's a one-stop, go-to resource for all your employer-sponsored benefit needs — at no extra cost to you.

This program connects you with an advocate who is ready to provide the help you need, when you need it.

It's like having your own personal assistant who can:

  • Answer questions about health plan benefits
  • Provide details about your employer-sponsored programs and benefits
  • Schedule your doctors' appointments for you
  • Call providers to resolve claims and billing issues so you don't have to
  • Connect you to nurse-guided support for chronic and complex conditions, as well as nonurgent health concerns
  • Save you time and money by finding high-quality, low-cost doctors and specialists
  • Let us do the legwork and get the answers you need for all your employer-sponsored programs and benefits.

Here's what members are saying about the program:

"Advocates are always helpful and go the extra mile to help find solutions to issues."

"I never expected this kind of service. You have been great! Sometimes in a person's life this kind of service is appreciated more than you know!"

"My advocate, Joseph, listened to my concern, addressed my problem and made me feel like I had been heard."

"I can't thank you enough for your support during my darkest days…"

Advocates are standing by, ready to help you too.

To get started, simply call the number on the back of your member ID card.

Or you can conveniently stay connected with the BCBSM Coordinated Care app.

Advocates are available 8 a.m. to 8 p.m. Eastern time, Monday through Friday.

Customer service representative

A one-stop shop for all your health and benefit needs

Your health plan includes one-on-one support and guidance from advocates. They’ll save you time and stress by making things less complicated. They can help you:


  • Connect to resources for all your employer-sponsored programs and benefits
  • Find a doctor and schedule your appointments
  • Resolve claims and benefit issues
  • Navigate your choices for care
  • Better understand your condition
  • Get expert guidance for nonurgent illness and injury
  • Find appropriate levels of care
  • Get referrals to needed programs and services
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It’s easy to connect with us

By phone

Call , weekdays, from 8 a.m. to 8 p.m. Eastern time.

Get to know the other tools available to you

Action Center

Getting the right screenings and seeing your provider regularly can help you maintain good health and prevent future issues. Visit your Action Center for more details.

Your online member account

Your Blue Cross online member account is a personal snapshot of useful plan information. You'll enjoy quick access to claims, benefits and more. Here are just a few things you can do with your account at bcbsm.com:

  • Keep track of your deductibles, maximums and copays
  • Look up your coverage for specific health care services
  • Find a doctor and view your claims history

Already have an account? You can log in to access all your plan information. Don’t have an account? It only takes a few minutes to register.

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