Shopping for health insurance? Blue Cross Blue Shield of Michigan and Blue Care Network have affordable plans for your business and family.

Your Member Advocate is here.

Understanding your benefits and how they work isn’t easy. That’s why your Blue Cross plan gives you access to Member Advocates to provide guidance and support for all your benefits and services.

A partnership you can trust.

What is a Member Advocate?

Member Advocates are service experts who know all the ins and outs of your benefits. They’ll save you time and relieve stress by making things less complicated. They can help you:


  • Find a doctor and schedule your appointments
  • Resolve claims and benefit issues
  • Navigate your choices for care
  • Access personalized care and services to meet your specific needs
  • Connect to care for nonurgent illnesses or chronic and complex conditions
  • And much more

What is a Clinical Navigator?

When you need medical advice, your Member Advocate may refer you to a Clinical Navigator.

Clinical Navigators are like the nurse in the family we all need – they provide expert guidance on your nonurgent clinical needs. They’ll help you understand your medical needs and recommend options for care that work with your plan.

How do I get in touch with a Member Advocate?


There are two ways to reach a Member Advocate. You have the choice of an easy-to-use app or one phone number. To get in touch with a Member Advocate:



Download the BCBSM Coordinated CareSM app to connect with a Member Advocate through secure messaging.

What you’ll need to access the app:

  • Your Enrollee ID which can be found on your ID card
  • Your personalized access code: Provided by your employer


Call Member Advocate Customer Service at:

The number on the back of your member ID card from 8 a.m. to 8 p.m. Eastern time Monday through Friday



Get to know the BCBSM
Coordinated Care app

The BCBSM Coordinated Care app gives you quick and convenient access to a Member Advocate. Whether you’re at home or on the go, you can use the app to:

  • Connect with a Member Advocate to resolve claims and benefits issues
  • Get expert guidance for non-urgent illness and injury from a Clinical Navigator
  • Set appointment reminders and track medications
  • View helpful articles and videos directly related to your personal needs
  • Securely message your Member Advocate and Clinical Navigator

Download the app to get started


  1. On your mobile device, search "BCBSM Coordinated Care" in Google Play™ or the App Store®.
  2. Download the app. Then select Sign Up
  3. Enter your account information and your access code: Provided by your employer

To use: open your phone's camera and hold it
over the relevant QR code






Apple® and the Apple logo® are trademarks of Apple Inc., registered in the U.S. and other countries. App Store® is a service mark of Apple Inc., registered in the U.S. and other countries.

Google Play and the Google Play logo are trademarks of Google LLC.

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MOBILE APP FEATURES


  • Show your health plan information and employer-sponsored benefits
  • Keep you informed through useful articles
  • Connect you to disease management and telehealth tools
  • Provide easy access to other tools and programs designed to help manage your health

Get to know the other tools available to you.

With your Blue Cross plan, you have access to other useful tools and apps that help you stay healthy and informed.

Your online member account

On your online member account, you'll find a personal snapshot of useful plan information. You'll enjoy quick access to claims, benefits and more. This important information can help you make better health care decisions.
Here are just a few things you can do with your account at bcbsm.com:


  • Keep track of your deductibles, maximums and copays
  • Look up your coverage for specific health care services
  • View your claims history
  • Find a doctor

Already have an account? You can log in to access all of your plan information. Don’t have an account with us yet? It only takes a few minutes to register.

Register for an online account   

The BCBSM mobile app

The BCBSM mobile app connects you securely to the health plan info on your bcbsm.com account from your smartphone or tablet. Like your online member account, you’ll be able to see useful plan information as well access your claims other plan information.

While the Blue Cross Coordinated Care app will help you manage your care and connect you with Member Advocates, the BCBSM mobile app will help you manage your costs and your health plan.

With the BCBSM mobile app, you’ll be able to:


  • View your deductibles and out-of-pocket maximums
  • Check your claims and explanation of benefits
  • View or share your virtual ID card
  • Find doctors in your network

How to get the app

The app is available through the App Store® and Google Play™. You can find it by searching BCBSM mobile app. You can learn more about the BCBSM mobile app by visiting our app page.

Use your Member Advocate to learn about everything Blue Cross has to offer

There are many more tools for you to utilize as a Blue Cross member. Get started chatting with a member advocate by downloading the BCBSM Coordinated Care Mobile app or by calling the Member Advocate Customer Service number on the back of your ID card.

To get the most out of your plan and Member Advocate, be sure to register for an online member account.

Register now    

Or, log in

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State and Federal Privacy laws prohibit unauthorized access to Member's private information. Individuals attempting unauthorized access will be prosecuted.

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