[0:01] Welcome, as part of your health insurance benefits, you have access to the BCBSM coordinated care app. This mobile app can help you manage your care and feel your best at no additional cost. The BCBSM coordinated care app allows you to set reminders for prescriptions and appointments. Review personalized health content and communicate directly with member Advocates, clinical navigators and nurse care managers through secure messaging. Through the app, you will receive personalized guidance based on your unique needs which makes it easy to access resources that help you get and stay healthy. This is Jackie, she is on her employer's health insurance plan for the first time and doesn't know much about her plan or her coverage. She calls the number on the back of her blue cross id card. A member advocate answers her benefit questions, informs her of the BCBSM coordinated, care app and helps her download the app.
[1:00] Today, Jackie gets a notification from her BCBSM coordinated care app, that she hasn't yet had her annual physical. Jackie doesn't have a primary care doctor, so she decides to send a secure message to a member advocate through the app. The member advocate connects Jackie with a doctor that fits her needs and helps her make an appointment.
[1:22] Jackie is also worried about health care costs. Before her appointment, Jackie searches for information about her new plan and finds a helpful article about member out-of-pocket costs in the app. The article breaks down confusing terms like co-pays and co-insurance. Then Jackie sets a reminder for her appointment so she doesn't forget. At her appointment Jackie's doctor encourages her to get regular exercise. In the BCBSM coordinated care app, Jackie finds more information about a gym reimbursement benefit offered by her employer. Thanks to a member advocate and the BCBSM coordinated care app, Jackie has a much better understanding of her insurance coverage and can take control of her health now.
[2:09] We'll introduce you to Edward. Edward is struggling to manage his health after a recent diabetes diagnosis, trying to figure out his new lifestyle is overwhelming. Today Edward downloads and logs into the BCBSM coordinated care app.
Edward uses the BCBSM coordinated care app to send a secure message to a member advocate about a confusing bill. The member advocate explains the charges to Edward and then connects him to a clinical navigator. A registered nurse who can help him learn more about managing his condition Edward's clinical navigator sets him up to a daily checklist to help him manage his diabetes. He learns about the importance of lifestyle changes, medical screenings and lab tests After using the BCBSM coordinated care app, Edward feels like his care is personalized to his needs. He reads articles about his medication and understands how they work together to keep him healthy. Edward shares pictures of his new medications with his clinical navigator. Edward also sets reminders to take his medicine.
[3:18] A few weeks, Edward responds to follow-up questions about his health goals through the BCBSM coordinated care app. He also gets messages of encouragement from his clinical navigator. He can find information about his activity right in the me tab. Through the information shared on the app by the clinical navigator, Edward is now more confident that he can manage his diabetes. These are just a few of the many benefits you can access from the BCBSM coordinated care app. Download the app today, so you can set reminders for prescriptions and appointments. Review personalized health content and communicate directly with member advocates, clinical navigators and nurse care managers through secure messaging. Search for the BCBSM coordinated care app in the apple app store or google play store and download today. The BCBSM coordinated care app, making it easy to meet your every need.
